All of our products ship from our facilities in Eugene, Oregon. We use UPS and USPS as our primary delivery methods. The carrier will be chosen based upon the size of your order. If you have specific delivery requirements, please Contact Us prior to your purchase and we will do our best to accommodate.
We Cannot Ship To The Following States
In the following states local laws prevent us from selling and shipping our products. As a result, these states are unavailable for shipping at checkout.
Alaska
Colorado
California
Connecticut
Delaware
South Carolina
Idaho
Iowa
Michigan
Mississippi
Montana
Nevada
North Dakota
Rhode Island
Vermont
New York
Utah
Virginia
Washington
Shipping and Processing Time
There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. However, all Hardware and Accessories may take longer to ship out. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. An email tracking will automatically send out when the package is ready for shipment.
Please Note: During the holiday season and after holiday sales, processing can take up to 72 business hours. Our team works with you in mind to ensure you receive packages as soon as possible. We greatly appreciate your patience.
We process orders from 9AM PST – 5PM PST on weekdays.
We do not process orders on Saturday and Sunday and U.S Federal Holidays.
Estimated Transit Times
USPS First Class Mail: 4-10 business days* in transit
USPS Priority: 2-4 business days* in transit
USPS Operations Schedule: Monday – Saturday
APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.
Delayed Shipments
We cannot guarantee transit times once your order leaves our facility and shipping fees are non-refundable through us.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by USPS.
For more information, please contact USPS directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
Order Tracking
If you want to track the status of your order, you may do so on the My Account page or Track Order page. You will need to have the email address used for the purchase as well as the order number. Your order number can be found in your order confirmation email. If you didn’t receive a confirmation email please Contact Us.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not been updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.
Incomplete or Incorrect Address
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
Lost Shipments
Lost or undelivered packages are not the responsibility of Sneaky Brands and any issues arising from packages not received must be resolved by the customer with the postal carrier in use.
Shipping Charges
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees, those charges will be deducted from your refund for the returned items.
Returns
For full instructions on initiating a return, please visit our Refunds and Returns page.
More Questions?
Have more questions or concerns? Please contact us by emailing info@lavagoatwholesale.com
